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For Reservations Teams

Quotes in seconds, visual CRM, automatic follow-up. Your team sells more and works less.

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CRM Pipeline Live
New
Maria S.Couple + 1 child
João P.Group of 8 pax
Quote
Ana C.R$ 3.200
Pedro R.R$ 1.890
Waiting
Lucas M.Follow-up 2/3
Confirmed
Carla F.R$ 4.100 Paid
Renata L.R$ 2.670 Paid
3x
more productive
< 3min
to build a quote
0%
trackable in the CRM
+40%
quote conversion
Quote #1847 Interactive
Family Suite3 nights - 2 adults, 1 child
Premium Suite3 nights - 2 adults, 1 child
Starting atR$ 2.670

Automatic quotes in seconds

Build complete quotes without leaving the service screen.

  • Photos, rates, and policies pulled in automatically
  • Interactive link on WhatsApp with a room comparison
  • Integrated online payment: credit card and Payment Link
  • Open rate above 90%

Quotes built in seconds with photos, rates, and a payment link. The guest gets everything interactively on WhatsApp and can pay straight from their phone.

Sales CRM with a visual pipeline

Every contact has a defined stage, history, and next action.

  • Visual pipeline: new, quote, waiting, confirmed
  • Full history of messages, quotes, and notes
  • Drag and drop between stages with one click
  • Loyalty score to prioritize returning guests

Every lead has an owner, a stage in the pipeline, and a scheduled next action. Automatic loyalty score based on interactions and bookings.

Sales Pipeline CRM
New
Fernanda A.Today 10:32
Quote
Ricardo S.R$ 5.400
Beatriz M.R$ 2.100
Follow-up
Diego L.Tomorrow 2pm
Closed
Juliana C.R$ 3.800
Automatic Follow-up
Quote sentToday, 10:32 - Delivered
1st Follow-upToday, 16:00 - Read
2nd Follow-upTomorrow, 10:00 - Scheduled
3rd Follow-upIn 3 days - Planned

Smart, automatic follow-up

Never forget to follow up on an unanswered quote again.

  • Up to 3 attempts at configurable intervals
  • Personalized messages with the name and quote details
  • Automatic sending — zero manual effort from the team
  • Real-time status: sent, read, replied

Configurable workflows for many situations: unanswered quote, check-in reminder, post-stay survey, and dozens of ready-to-use templates.

Smart service queue

Every conversation goes to the right agent, automatically.

  • Automatic distribution by workload and specialty
  • No conversation goes unanswered
  • Workload balancing across agents
  • Transfer with context via internal notes
Service Queue
A
Ana Silva3 active conversations
1m
C
Carlos Lima4 active conversations
2m
M
Marina Costa2 active conversations
4m
R
Rafael Souza3 active conversations
1m

Digital Concierge: know your guest before arrival

Record individual preferences and deliver an experience that builds loyalty from the very first contact.

  • Guest preferences — pillow, dietary needs, accessibility, and dozens of ready-made topics
  • VIP recognition — a gold star next to the name in the contact list
  • Visible in chat — the agent sees preferences in real time during the conversation
  • Enriches the CRM — preferences feed the loyalty score and the guest history
Concierge — Maria Santos
Pillow: Extra soft, 2 units
Dietary: Vegan, gluten-free
Accessibility: Ground floor
Transport: Airport transfer

Tools your team will love to use

Every feature saves time and boosts conversion.

Automatic Quotes

Quotes with photos and rates in seconds. Interactive link on WhatsApp with online payment.

Payment Link and Deposit

Secure links with a configurable deposit. Credit card payment with automatic confirmation.

CRM with Sales Pipeline

Visual pipeline with drag-and-drop between stages. Full history and loyalty score.

Automatic Follow-up

Workflows for many situations: quote, pre-check-in, checkout, satisfaction, and more.

Smart Queue

Distribution by workload and specialty. No conversation goes unanswered.

Templates and Scripts

Quick replies and standardized scripts. Consistent quality from day one.

Digital Concierge

Guest preferences recorded and visible during service. Automatic VIP recognition.

Manual process vs. With DeskHotel

See the difference between selling on the fly and selling with a system.

Manual Process With DeskHotel
Quote by email as a PDF Interactive link on WhatsApp
Forgotten follow-up Automatic 3-step follow-up
Leads lost between messages CRM with a visual pipeline
No interaction history Full context per contact
15 min per quote Quote in under 3 minutes

Reservations Team Questions

Does DeskHotel integrate with my PMS?

Yes. DeskHotel integrates with the leading PMS platforms in the Brazilian hospitality market, allowing availability and rates to be pulled in automatically when building quotes. Booking, check-in, and guest profile data also sync with the service screen.

How does sending quotes work?

The agent selects dates, room type, and meal plan inside DeskHotel. The platform automatically builds a visual quote with photos, rates, policies, and conditions. The link is sent straight to WhatsApp. The guest compares options, picks their favorite, and can pay online — all without leaving the conversation.

Can I charge a deposit or down payment through the system?

Yes. DeskHotel lets you configure a deposit charge (a fixed amount or a percentage of the total) directly in the quote. The guest receives a payment link with the deposit amount already calculated and can pay by credit card. Confirmation is automatic and the status updates in real time.

How does the automatic follow-up work?

DeskHotel workflows can be triggered for many hotel operation scenarios: follow-up on unanswered quotes, reminders for guests arriving tomorrow, checkout notices, post-stay satisfaction surveys, welcome messages, booking confirmations, and many other ready-to-use options. You can also build your own custom flows with the visual drag-and-drop editor, setting triggers, intervals, and messages tailored to your operation.

What is the loyalty score?

The loyalty score is an automatic rating that DeskHotel assigns to each contact based on booking history, interactions, time as a customer, and amount spent. This lets the team prioritize returning guests and offer special conditions to those with the highest value to the hotel.

Your reservations team deserves
tools that measure up.

Request a demo and see how DeskHotel can triple your reservations team's productivity.

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