360° view of operations, team control, and real-time data. All on one screen, no spreadsheets.
Book a demoEvery metric that matters on a single screen, updating automatically.
Real-time dashboard with metrics for active chats, response time, conversion rate, and SLA — updating automatically every minute.
A motivated team sells more. Automatic scoring by performance.
TV display with live ranking, daily missions, and configurable rewards. Gamification that engages the team and increases conversion without micromanagement.
Metrics on the team's screen. The numbers speak for themselves.
Data formatted and ready to present to leadership.
Ready-made reports with filters by period, agent, channel, and property. Export to PDF or CSV for management meetings.
Tools designed for those who need results, not complexity.
Active chats, response time, quotes, and conversion. Updates automatically, with no need to request reports.
Automatic scoring by speed, conversion, and quality. Ranking shown on the team TV.
Compare properties side by side, identify patterns, and standardize quality across all properties.
Maximum times per channel and department. Automatic alerts and compliance rate per agent.
PDF and Excel with filters by period, channel, and property. Formatted for leadership presentations.
Automatic surveys after service. NPS and average score per agent, channel, and period.
See the difference between managing in the dark and with real-time data.
| Manual Management | With DeskHotel |
|---|---|
| Manual reports by email | Real-time dashboard |
| No performance visibility | Ranking and gamification |
| Individual nagging | TV Dashboard with live metrics |
| Outdated data | Automatic update every minute |
| Decisions based on guesswork | Decisions based on real data |
Hotels that use DeskHotel report an average 35% increase in direct bookings and a 40% reduction in guest response time. The return on investment is usually noticeable as early as the first month, with gains in team productivity, lower OTA costs, and a higher quote conversion rate.
A complete DeskHotel implementation takes between 3 and 7 business days, depending on the size of the hotel and the integrations needed. The process includes configuring the WhatsApp API, importing the contact base, training the team, and activating the dashboards. Your hotel never stops serving guests at any point during the migration.
Yes. DeskHotel offers a multi-property view for hotel chains. The general manager can track consolidated metrics across all properties or filter by a specific property. Performance rankings, property-to-property comparisons, and consolidated reports are available in real time on the dashboard.
Yes. All DeskHotel reports can be exported to PDF and Excel. This includes service reports, conversion metrics, performance per agent, response time, and team ranking. The data can also be filtered by period, channel, and property before exporting.
Request a demo and see how DeskHotel turns data into smart decisions for hotel managers.
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