Direct-sales KPIs, revenue by channel and quote tracking. Real-time data, no spreadsheets.
Book a demoConversion rate, revenue and average ticket updating automatically.
Correlate response time with conversion rate in real time. Spot bottlenecks, fine-tune operations and track the direct impact on revenue.
Revenue, volume and conversion by channel so you allocate resources right.
Compare revenue, volume and average ticket by channel. Identify which channels deliver the most return and allocate resources based on real data.
Know exactly where each sale is getting stuck.
Export structured data to cross-reference with occupancy and ADR.
Export structured data to cross-reference with PMS occupancy and ADR. A unified view of direct sales, conversion and rate performance in one place.
Structured, real-time data, ready for decision-making.
Conversion by agent, channel, period and room type. Bottlenecks identified with data.
Volume, conversion and average ticket across WhatsApp, Instagram, email and phone.
Direct correlation between response time and conversion rate. A critical KPI, monitored.
Volume, conversion, revenue and time per agent. Clear training opportunities.
Trackable status: sent, viewed, expired, converted. Act on stalled quotes.
Excel and PDF with detailed data. Ready to cross-reference with PMS and RMS.
See the difference between manual data and real-time data.
| Spreadsheets | With DeskHotel |
|---|---|
| Outdated data | Real-time KPIs |
| No view by channel | Detailed revenue by channel |
| Untracked quotes | Full status of every quote |
| Hours building reports | Export in 1 click |
| No metric correlation | Response time x conversion |
DeskHotel offers dashboards with the key direct-sales KPIs: quote conversion rate (overall and by agent), revenue generated by channel, average first-response time, interaction volume by period, average ticket, abandonment rate and period-over-period comparisons. Every metric is filterable by date, channel, agent and property.
DeskHotel complements your RMS by providing detailed direct-sales data that many RMS platforms don't capture: human-service conversion rate, response time as a conversion factor, individual agent performance and lead source. This data can be exported and cross-referenced with your RMS analyses for a complete view of your revenue strategy.
Yes. Every DeskHotel report can be exported to Excel and PDF. The data includes breakdowns by interaction, quote, conversion, channel and period. This lets you import it into BI tools, advanced spreadsheets or your RMS to cross-reference with occupancy and average-rate data.
DeskHotel automatically tracks: interaction volume, average first-response time, average resolution time, quote conversion rate, revenue generated and guest satisfaction score — all per individual agent. The revenue manager can identify which agents convert the most, who is fastest and where there's an opportunity for training.
Yes. DeskHotel shows revenue by channel (WhatsApp, Instagram, email, phone, website chat), letting the revenue manager identify which channels have the highest volume, highest conversion and highest average ticket. This data is essential for allocating resources and marketing investment to the most profitable channels.
Request a demo and see how DeskHotel delivers the KPIs every revenue manager needs.
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