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Plans that fit your operation

Choose the ideal plan for the size of your hotel, inn, or agency. All include support, updates, and assisted setup.

How many contacts do you receive per month? (What is a contact?)A contact is a unique number that talked with you during the month — regardless of how many messages they sent.

Example: if a contact sends 300 messages across 20 conversations in the month, we count only 1 unique contact.

The count renews every month.
700 contacts/mo
Up to 70010.000
Essential
For hotels and inns that want to centralize service and start selling more.
R$ 579/mo
R$ 550 /mo
Save R$ 174/half-yr
🎁 50 marketing messages/mo*
Get started
Official API — Incoming messages: UNLIMITED and free Per-message costs only for:
• Business-initiated
• Marketing messages
• Utility messages
• Messages sent, including within the 24h window (R$ 0,055 to R$ 0,075)

🎁 50 to 150 free messages/mo
After the bonus: R$ 0,65 per message (prepaid)
  • 2 agents concurrent (+R$ 99/extra)
  • 1 number WhatsApp API With WhatsApp Coexistence you keep the number on your phone, WhatsApp Web, and DeskHotel at the same time. No need to change your number.
  • CRM with 1 sales pipeline
  • 1 automation workflow
  • Chatbot with quote delivery
  • Basic AI — replies and qualification
  • Integrated quote + deposit/down payment
  • Direct payment link (Cielo, Rede or GetNet) R$ 2,50/payment
  • Booking processing fee R$ 2,99/booking Charged only on bookings actually paid and processed via DeskHotel's payment system. Canceled or unpaid bookings incur no fee.
  • PMS integration (additional cost — ask us)
  • Chain hotels +R$ 479/property
Customer Service
  • Web chat + Email
  • Instagram Direct (optional, R$ 199/mo)
  • Smart service queue
  • Voice calls
  • AI agent in the queue New
  • Automatic translation (English and Spanish) New
  • Kanban chat and Multichat New
  • Mobile app and WhatsApp Web extension
CRM & Sales
  • Tasks and follow-ups
  • Guest profile
  • Campaigns and source attribution
  • Meta Ads and Facebook Lead Ads integration New
  • Bulk actions and saved filters
  • Loyalty score
Automations
  • Visual drag-and-drop editor
  • Advanced conditions and branching
  • Basic triggers (message, tag)
Quotes & Payments
  • Direct payment link (Cielo, Rede or GetNet) R$ 2,50/payment
  • Booking processing fee R$ 2,99/booking Charged only on bookings actually paid and processed via DeskHotel's payment system. Canceled or unpaid bookings incur no fee.
  • Quotes for agencies
AI & Chatbot
  • Trainable knowledge base
  • Audio replies New
  • Booking likelihood per conversation New
Digital Concierge
  • Guest preferences
  • Requests and room service
Get started
Most popular
Business
Everything your hotel needs to dominate sales, service, and automations. The complete plan.
R$ 979/mo
R$ 930 /mo
Save R$ 294/half-yr
🎁 100 marketing messages/mo*
Get started
Official API — Incoming messages: UNLIMITED and free Per-message costs only for:
• Business-initiated
• Marketing messages
• Utility messages
• Messages sent, including within the 24h window (R$ 0,055 to R$ 0,075)

🎁 100 to 250 free messages/mo
After the bonus: R$ 0,65 per message (prepaid)
  • 10 agents concurrent (+R$ 99/extra)
  • 2 numbers WhatsApp API With WhatsApp Coexistence you keep the number on your phone, WhatsApp Web, and DeskHotel at the same time. No need to change your number.
  • CRM with 15 sales pipelines
  • Unlimited automation workflows
  • Integrated quote + payment link
  • Advanced AI + Chatbot with quotes
  • Full Digital Concierge
  • Gamification + TV Dashboard
  • Data API for your dashboard New Bring lodging demand and new leads for each property into your own dashboard, such as your Revenue Management one. Read-only, with no personal data.
  • PMS integration (additional cost — ask us)
  • Chain hotels +R$ 479/property
Everything in Essential + Advanced AI + Concierge + all modules
Customer Service
  • Web chat + Email
  • Instagram Direct (optional, R$ 199/mo)
  • Smart queue + automatic distribution
  • Voice calls with recording
  • Satisfaction survey (NPS/CSAT)
CRM & Sales
  • Tasks in 4 views
  • Loyalty score 0-100
  • 360° guest view
  • Campaigns with source attribution
  • Sales reports and dashboards
  • Visual email editor drag-and-drop
  • Meta Ads and Facebook Lead Ads integration New
  • Affiliate program New
Loyalty
  • Cashback and loyalty New
Automations
  • Visual drag-and-drop editor
  • Advanced conditions and branching
  • 30+ triggers (message, tag, date, booking...)
  • Pre-arrival and post-stay workflows
Quotes & Payments
  • Integrated quote + deposit/down payment
  • Direct payment link (Cielo, Rede or GetNet) R$ 2,50/payment
  • Booking processing fee R$ 2,99/booking Charged only on bookings actually paid and processed via DeskHotel's payment system. Canceled or unpaid bookings incur no fee.
  • Quotes for agencies
  • View tracking
AI & Chatbot
  • Trainable knowledge base
  • Smart conversation summary
  • Sales copilot Rolling out
Digital Concierge
  • Personalized guest preferences
  • Requests and room service via WhatsApp
  • Digital menu and on-demand services
Gamification
  • Agent ranking
  • Team goals and challenges
  • Real-time TV Dashboard
Management
  • Sales performance report New
Get started
Enterprise
For hotel chains and high-volume hotels that demand full control and customization.
R$ 1.734/mo
R$ 1.647 /mo
Save R$ 522/half-yr
🎁 300 marketing messages/mo*
Get started
Official API — Incoming messages: UNLIMITED and free Per-message costs only for:
• Business-initiated
• Marketing messages
• Utility messages
• Messages sent, including within the 24h window (R$ 0,055 to R$ 0,075)

🎁 300 to 500 free messages/mo
After the bonus: R$ 0,65 per message (prepaid)
  • 15 agents concurrent (+R$ 99/extra)
  • 5 numbers WhatsApp API With WhatsApp Coexistence you keep the number on your phone, WhatsApp Web, and DeskHotel at the same time. No need to change your number.
  • CRM with 30 sales pipelines
  • Unlimited automation workflows
  • Integrated quote + payment link
  • Full Advanced AI
  • Dedicated account manager
  • Open API + Webhooks
  • PMS integration (additional cost — ask us)
  • Chain hotels +R$ 479/property
Everything in Business + dedicated support + premium integrations
Everything in Business, plus:
  • Consolidated chain dashboard
Premium Integrations
  • Open API with custom webhooks
  • PMS integration
  • SSO / Corporate login (SAML)
Premium AI
  • Chatbot with quote delivery
  • Full Advanced AI + exclusive extras
  • Real-time sentiment analysis
  • Demand forecasting and price suggestions
Exclusives
  • Premium onboarding with on-site training
  • Priority response SLA (< 1h)
  • Custom reports on demand
  • Staging environment for testing
  • Full data backup and export
  • Participatory roadmap — vote on upcoming features
Get started

All plans include WhatsApp support and free updates.

Need more agents or numbers? We can build a custom plan for you.

* Credited over the first 3 months and valid for 1 year

WhatsApp message cost
One single cost: see the value of each credit used to open a new conversation, send a marketing or utility message.
—
per credit
What is a credit and when will I use one?

A credit is the unit that pays for each WhatsApp-charged message. You only spend credits when the hotel makes the first move. Day-to-day replies don't use credits: each message sent is charged separately, and contacts coming from ads get 72 hours free.

Uses credits
  • Starting a new conversation with a guest (the hotel reaches out first)
  • Campaigns and promotions (marketing messages)
  • Automated notices: booking confirmation, check-in reminder, payment requests (utility)
Doesn't use credits
  • All incoming guest messages (unlimited)
  • Your replies within the 24-hour service window (charged as messages sent)
  • Any conversation the guest starts — normal support, start to finish
Messages sent: every message your team or the bot sends is charged, including within the 24-hour window: each one costs between R$ 0,055 (five and a half cents) and R$ 0,075 (seven and a half cents), depending on the top-up package. Contacts who arrive from an Instagram or Facebook ad get 72 hours free. Full price table (in Portuguese).
Comparison

See everything each plan offers

Compare side by side and choose the plan that makes the most sense for your operation.

Essential Business Enterprise
Volume
ContactsAs contracted
Incoming messagesUnlimitedUnlimitedUnlimited
Messages sentAlways charged, including within the 24h window · R$ 0,055 (five and a half cents) to R$ 0,075 (seven and a half cents) per message · ads: 72 h free
Customer Service
Agents (+R$ 99/extra)21015
WhatsApp numbers125
Web chat + Email
Instagram DirectOptional — R$ 199/mo
Voice callsWith recordingWith recording
Satisfaction survey—
AI agent in the queue New
Automatic translation (English and Spanish) New
Kanban chat and Multichat New
Mobile app and WhatsApp Web extension
Voice AI agent (answers calls) Rolling outOptional — ask us
CRM & Sales
Campaigns and attribution
Sales pipelines11530
Tasks and follow-ups
Loyalty score—
Visual email editor—
Meta Ads and Facebook Lead Ads integration New
Bulk actions and saved filters
Affiliate program New—
Automations
Active workflows1UnlimitedUnlimited
Visual drag-and-drop editor
Conditions and branching
30+ triggersBasic
Quotes & Payments
Integrated quote
Deposit / down payment
Direct payment link
(Cielo, Rede or GetNet) R$ 2,50/payment
Booking processing fee
R$ 2,99 per paid and processed booking
Quotes for agencies—
AI & Chatbot
Chatbot with quotes
Basic AI Basic AI includes:
• Automatic replies to frequent questions
• Lead qualification by intent
• Reply suggestions for agents
• Contact language detection
Advanced AI Advanced AI includes everything in Basic AI, plus:
• Smart conversation summary
• Contextual replies based on history
• Automatic audio transcription
• Text generation for campaigns and emails		—
Knowledge base
Sentiment analysis——
Audio replies New
Booking likelihood per conversation New
Sales copilot Rolling out—
Digital Concierge
Guest preferences—
Requests and room service—
Digital menu—
Gamification
Agent ranking—
TV Dashboard—
Loyalty
Cashback and loyalty New—
Bookings & Distribution
Own booking engine
Channel manager (68 channels)Optional — from R$ 99/mo
Management & Security
Sales performance report New—
Two-step verification and connected devices
DeskHotel Academy (video training)
Integrations
Data API (demand and new leads) Bring lodging demand and new leads for each property into your own dashboard, such as your Revenue Management one. Read-only, with no personal data.—
PMS integration (optional — additional cost)
PMS integration
Chain Hotels (+R$ 479/property)
Additional property in the same chain
Enterprise Exclusive
Open API + Webhooks——
SSO / Corporate login——
Dedicated account manager——
SLA < 1h——
Frequently Asked Questions

Get your questions answered

Yes! You can upgrade or downgrade at any time. The amount is adjusted proportionally in the next billing cycle.
Nothing is blocked. We notify you and offer an upgrade with special terms. We never interrupt your service.
Your service is never interrupted. Each additional contact beyond your contracted limit is billed at R$ 0,50 per contact. You track usage in real time from the dashboard.
It depends on the plan. On Essential, there is no setup cost. For the Business and Enterprise plans, there is an onboarding and configuration fee that includes full platform setup, team training, and initial follow-up. Ask about the amounts when signing up.
On the monthly plan, there is no lock-in — cancel whenever you like. For the others: semiannual (6 months), annual (12 months), and biennial (24 months). In case of early cancellation, a 60-day notice period applies (charged in full), and the discount granted is charged retroactively — both on the installments already paid and on the remaining ones.

Instagram Direct: an optional add-on at R$ 199/mo, available on all plans. If Instagram integration was requested, the minimum contract term is 12 months. In case of cancellation before that term, a termination fee of R$ 180,00 per remaining month applies.
Incoming messages (initiated by the contact) are unlimited and free. Every message your team or the bot sends is charged, including within the 24-hour window: between R$ 0,055 (five and a half cents) and R$ 0,075 (seven and a half cents) each, depending on the top-up package. Contacts who arrive from an Instagram or Facebook ad get 72 hours free. Messages sent by the business (automations, marketing, first contact) cost R$ 0,65 per message on the prepaid model. For the first 3 months you receive R$ 100,00 in monthly credit to kick off your automations.
Yes! Book a free demo. We show the platform working with real data and answer all your questions live.
Absolutely. We use dedicated servers with encryption, automatic daily backups, and we are LGPD-compliant. Your data is yours — always.

Ready to transform your operation?

Choose your plan and start today. Free setup on the Essential plan and support from day one.

Book a free demo