Official API with Coexistence, AI chatbot, interactive quotes, and automatic billing. Everything in one place, without changing your number.
Use WhatsApp on your phone and on the platform at the same time, with no conflicts.
Unlike unofficial solutions based on WhatsApp Web, the Official API is the only approved way to operate at business scale. Your hotel runs with legal certainty and technical stability.
Smart 24h service, trained on your hotel's knowledge base.
AI chatbot trained on the hotel's knowledge base. Answers questions about rates, availability, policies, and local attractions 24 hours a day.
Send interactive quotes right in the conversation. The guest compares and books without leaving WhatsApp.
Interactive quote with photos, prices, category comparison, and an integrated payment button — all inside WhatsApp, without leaving the conversation.
From the first contact to the post-stay, DeskHotel covers the entire guest journey.
Quotes with photos, rates, and category comparison. The guest books and pays without leaving WhatsApp.
Secure links for credit card payments. Automatic confirmation and status updated in the system.
Segmented promotions with WhatsApp-approved templates. No risk of being blocked.
Automatic distribution by department, workload, and time of day. No message goes unanswered.
Audio messages transcribed automatically. Agents read instead of listening, speeding up service.
Response time, volume, resolution rate, and per-agent performance in visual dashboards.
Send to thousands with individual personalization. Every message looks handwritten.
Create, edit, and manage your WhatsApp templates directly in DeskHotel. Meta approval, real-time status, and use in automations without leaving the platform.
Agents share context with each other without the guest seeing it. Handovers with no loss of information.
See the difference between improvised and professional service.
| Without DeskHotel | With DeskHotel |
|---|---|
| One phone, one agent | Entire team on the same number |
| No service metrics | Real-time dashboards |
| After hours = no response | AI chatbot 24/7 |
| Manual quotes by message | Interactive quote with payment |
| Risk of being banned (unofficial API) | Meta-approved Official API |
The Official WhatsApp API lets your hotel send and receive messages professionally, with a verified number (green badge), multiple simultaneous agents, and integration with management systems. Unlike the regular WhatsApp Business, the API supports automations, chatbots, sending approved templates, and complete service metrics. DeskHotel handles all the technical setup — you only need to provide the number.
No. With DeskHotel's Coexistence feature, you keep your current number and can use WhatsApp on your phone and on the platform at the same time. That means zero disruption to your operation — your team keeps serving customers normally while the API is activated in parallel.
With DeskHotel, you pay for the unique contacts served per month — messages received and sent within the 24h window are unlimited. This means your team can exchange as many messages as needed with each guest at no additional per-message cost. Marketing campaigns (messages sent outside the 24h window) follow Meta's pricing table, with amounts detailed in the commercial proposal. The dashboard offers full cost transparency with reports by category.
Yes. DeskHotel lets you put together custom quotes with photos, rates, and conditions, and send them directly in the WhatsApp conversation. The guest receives an interactive link with all the options, can compare room categories, and complete the booking with online payment — all without leaving WhatsApp.
Yes. DeskHotel integrates with the leading PMS in the hospitality market, so booking data, check-in/check-out, and guest profiles appear automatically on the service screen. This gives the agent context before even replying to the message, making every interaction more personalized and efficient.
Request a demo and see how the Official API + AI Chatbot can multiply your direct bookings.
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