Build complex flows by dragging blocks onto a visual canvas. No code, no limits. Every event in the guest journey can trigger automatic actions.
Build complex flows by dragging blocks onto a visual canvas. No code, no limits. Every event in the guest journey can trigger automatic actions.
From booking to return — DeskHotel works for you at every stage, without your team having to remember a thing.
After booking, automatically send offers for room upgrades, experience packages, spa day-use, transfers, or a special breakfast. Increase the average ticket with no effort from your team.
Send access details, schedules, required documents, and a pre-check-in link. The guest arrives prepared and the front desk moves faster. Fewer lines, a better first impression.
Personalized welcome message with the Wi-Fi password, hotel map, menu, and direct contact. The guest feels welcomed from the very first minute.
Remind the guest of the checkout time, offer late checkout, and explain the procedure. Fewer delays and a more predictable operation.
Send NPS and satisfaction surveys automatically. Negative feedback triggers an immediate alert to management. Solve problems before they become public reviews.
After 3, 6, or 12 months, re-engage the guest with personalized offers based on their history. Turn a single stay into a permanent loyalty cycle.
The guest who arrived via Booking or Expedia already knows your hotel. The challenge is getting them to book directly with you next time — commission-free. DeskHotel gives you the tools to make that happen naturally.
More occasions to reach the guest and more control over the bot inside every flow.
Fire a workflow on the guest's birthday — a greeting, a special offer or an invitation for a new stay — without anyone having to remember the date. One more reason for them to come back.
Send native WhatsApp forms inside the workflow: the guest answers surveys and fills in details right there in the chat. All without leaving WhatsApp.
Two blocks to control the bot inside the flow: hand the conversation back to it or mute it at the right moment. You decide when the bot speaks.
Use the variable with the link to the latest quote in your messages and build a quote follow-up: the guest reopens the proposal in one click. Pick the sale up where it left off.
Workflows connected to the CRM and to customer service create an automatic sales machine.
Discover DeskHotel and see how a single platform can transform your hotel's service, sales, and management.
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