Claude and ChatGPT have arrived at DeskHotel. The idea is simple: instead of opening screens and building reports, you converse with your hotel's data, your way, using the AI assistant you already use in your daily routine.
The integration is being launched. See what you can do, how the connection works, and how your hotel data stays protected.
What Changes with Claude and ChatGPT at DeskHotel
You ask as you would ask a team member, and the answer comes with your hotel's numbers:
- "How were my services yesterday?"
- "How many reservations came in via WhatsApp this month and how much did they total?"
- "Who on the team responded the fastest?"
- "Give me a report for the week."
You choose what you want to see. No need to export spreadsheets or wait for someone to build the report.
Consult, Build Reports, and Send Quotes
- Consult and create reports: services, reservations, quotes, and team, for the period you want.
- You build it as you like: request the breakdown that makes sense for your decision, by channel, by period, or by service provider.
- Send quotes: for example, "Send a quote via WhatsApp to this client, from 12/12 to 15/12, for 2 adults." The assistant shows a preview of the quote and only sends it after you confirm.
- Speed up tasks: everyday questions that previously required opening multiple screens become a conversation.
The quote goes through the same channel as the DeskHotel quote, with your hotel's values and rules.
How to Connect
The connection takes just a few clicks: you enter the DeskHotel address in your assistant's settings and log in with your dashboard account. It works with Claude and with ChatGPT for businesses. On ChatGPT, the connection is available for Business, Enterprise, and Edu plans.
In the dashboard, the Settings → AI Integrations screen brings everything together: the manager enables the assistants for each hotel, and each user connects and revokes their own connection. When connecting, the user accepts the Terms of Use for AI Assistants.
Those who manage multiple hotels choose which units are included in the conversation. Also see how DeskHotel serves networks with multiple hotels.
Security: The Hotel Decides What to Release
- Read-only: the assistant reads the data to respond. The only action is sending quotes, always with your confirmation.
- Guest data protected: by default, they appear masked.
- The hotel initiates the connection: the administrator activates the integration and chooses what is released.
- Each user decides: in the permission screen, each person defines which hotels and areas the assistant has access to.
- Turn it off whenever you want: the connection can be turned off at any time.
- LGPD: to enable the assistants in the hotel, the manager accepts an additional data protection agreement.
- Where the data goes: the information queried is sent to the provider of the assistant you choose, Anthropic for Claude and OpenAI for ChatGPT. Therefore, we recommend business plans.
It's the same logic as the DeskHotel AI in service: technology working for the team, with the hotel in control. To understand how AI assistants are changing the way guests choose hotels, read what changes with Google AI Mode.
Frequently Asked Questions about Claude and ChatGPT at DeskHotel
Can I Use It in My Hotel Yet?
The integration is being launched. To find out how it works in your hotel, contact us on WhatsApp.
Which ChatGPT Plan Do I Need?
On ChatGPT, the connection works on business plans: Business, Enterprise, and Edu. On Claude, it works on all plans.
Can the Assistant Change Anything in the System?
No. It only queries. The only action is sending quotes, which only goes out after your confirmation.
Who Decides Who Can Use It?
The manager enables the assistants for each hotel on the AI Integrations screen in the dashboard. After that, each user connects their own account and can revoke the connection whenever they want.
Are Guest Data Exposed?
No. By default, they are masked, and the hotel decides what to release.
Converse with your hotel's data, your way. Everything is secure and intelligent.
Contact us for more details on WhatsApp (11) 5196-8315.
Claude is a trademark of Anthropic; ChatGPT is a trademark of OpenAI. The images are illustrative, with example numbers.