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Digital Concierge

Record every guest's preferences and turn each stay into a unique, personalized experience.

Smart Preferences

Ready-to-use topics. Set up in minutes.

From pillow type to dietary restrictions, including accessibility and transportation. Everything organized into topics with pre-loaded options that the hotel can customize.

  • Pre-loaded topics — Room, Dining, Spa, Accessibility, Transportation, and much more
  • Fully configurable — Enable or disable options and create your own
  • Organized by topic — Topics organized with instant search
  • Click and save — Instant selection with no complicated forms
Room
Pillow
Firm Soft Hypoallergenic
Floor
Ocean view Ground floor High floor
VIP Recognition

Spot guests with preferences at a glance.

When a guest has saved preferences, a gold star appears next to their name in the contact list. Your team instantly knows they're someone special.

  • Automatic VIP star — Appears next to the name in the chat
  • Visible preference tags — Quick summary when you open the contact
  • History across visits — Preferences persist for the next check-in
  • Badge on the Concierge icon — A green check shows the guest already has preferences
JM
João Mendes
Hi, I'd like to book...
Soft Gluten-free Ocean view
Dashboard Management

Full control over the available options.

In the admin dashboard, manage every topic and option. Disable options that don't apply to your hotel or create new ones specific to your operation.

  • Protected default options — Disable but never lose them. Reactivate whenever you want
  • Custom options — Create, edit, and remove options exclusive to your hotel
  • Bulk toggle — Enable or disable an entire topic with one click
  • Smart search — Find any option in seconds
Firm Pillow
Gluten-free
Accessible
Thai Massage
Hotel + Agency

Topics tailored to each type of business.

Hotels get topics focused on lodging. Inbound travel agencies get additional topics on tours, transportation, experiences, and much more.

  • Topics for hotels — Room, Dining, Spa, Safety, Linens...
  • Topics for agencies — Tours, Equipment, Guide Language, Fitness Level...
Hotel Agency
Better together

Concierge + CRM + Customer Service

Guest preferences feed the CRM score, surface in the chat, and guide your entire team.

Sales CRM

Loyalty score enriched with preference data and VIP history.
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Digital Concierge

A hub for guest preferences with dozens of topics and VIP recognition.

Omnichannel Support

The agent sees VIP preferences in real time during the conversation.

Personalized preferences + loyalty score + real-time chat = delighted guests.

Simplify your operations.
Delight your guests.

DeskHotel combines customer service, automation, CRM, and now Digital Concierge to turn every interaction into an opportunity to delight.

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