A returning guest costs less than a new one. With the cashback module, every paid booking becomes balance for the next — on your website, with an agent or through the bot.
You set the rules once. DeskHotel handles accrual, release, notifications and redemption.
At your website checkout the guest sees how much they will earn before typing their ID and ticks "I want to join".
Cashback is calculated on the amount actually paid and becomes available after check-out, with the waiting period you choose.
The guest receives welcome, balance-released and balance-expiring e-mails, with a link to their card and statement.
At checkout, the guest enters their ID and ticks "Use my balance". Agents can also apply the balance directly on a quote.
Cashback in currency, points per unit paid, or both. Tiers by purchase amount if you like.
How many days the balance lasts and how many days after check-out it is released. Default: 365 days.
Limit how much of the next booking can be paid with balance and the minimum per redemption.
Turn accrual on for hotel bookings, agency activities or both.
One property program or one shared by every unit of the chain, with a single guest balance.
Your rules text appears at checkout, in the e-mails and on the guest card.
A block with the estimated amount before the ID, one-click opt-in and "Use my balance" when there is credit.
Program welcome, booking confirmation with cashback, balance released and balance expiring.
"My card" page with balance, validity and statement, reachable through the guest's private link.
Agents apply the balance on the quote from the chat or panel; the quote already shows "you pay".
Accounts, entries, accrual and redemption report, ID pending items and manual adjustments.
Balance is held before charging and confirmed only with the recorded sale; no cashback without payment.
The guest balance is born in the booking engine and becomes a sales argument in the CRM and in support.
The module is available to every DeskHotel property. Talk to us and activate it in minutes.