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Segments

For every type of business, a tailored solution. DeskHotel adapts to the specific pain points and processes of each segment of hospitality and tourism.

Hotels

The complete guest journey, from first contact to post-stay

For hotels that need a robust platform to manage multiple channels, teams, and processes.

  • Omnichannel support — WhatsApp, Instagram, email, web chat, and voice on a single screen
  • Visual sales CRM — Kanban pipelines with customizable stages, tasks, and loyalty score
  • Visual automations — drag-and-drop workflows with 30+ triggers for every step of the journey
  • Quotes with checkout — view tracking and integrated credit card and Payment Link
  • AI Copilot — suggests replies to agents, transcribes audio, generates insights by area
  • Gamification — rankings, missions, and rewards to motivate the sales team
  • Integrated bookings — built-in engine + integration with Omnibees and WuBook
  • Financial management — billing, cost center, and client portal
Guest Journey
Search
Quote
Booking
Check-in
Post-stay
Hotel Chains

Centralized management of multiple properties with standardization and control

A single platform for the entire chain — with data isolated per property, but a consolidated view for management.

  • Multi-hotel panel — consolidated dashboard with a view of the entire chain in one place
  • Standardized processes — templates, workflows, and chatbots replicable across properties
  • Centralized WhatsApp — multiple numbers managed in a single panel
  • Unified billing — centralized billing for the entire chain
  • Comparative SLA — service metrics across properties with rankings and benchmarks
  • Data isolation — each property sees only its own data, management sees everything
Chain Overview
Downtown Hotel
87%
Beach Hotel
94%
Mountain Hotel
72%
342
Rooms
R$ 1.2M
Revenue
4.7
Rating
Inns

Personal service with the efficiency of a large operation

Inns live on hospitality. DeskHotel helps keep the personal touch while automating everything that can be automated.

  • WhatsApp as the main channel — serve guests right in the app everyone uses, with a smart queue
  • Fast quotes — build and send professional quotes in just a few clicks, with view tracking
  • Chatbot for repetitive questions — breakfast hours, Wi-Fi, check-in, pets — the bot answers while you rest
  • Automatic follow-up — guest didn't reply to the quote? A workflow sends a WhatsApp reminder automatically
  • Guest profile — know who comes back, who referred them, preferences, and stay history
  • Booking engine on your website — sell directly without relying on OTAs and their commissions
Recanto Inn
Online
Good afternoon! Do you accept pets?
Yes! We're pet friendly 🐾 Can I send you our quote?
Please do!
Sending quote...
Travel Agency — Inbound

Quotes, activities, and inbound operation management

For agencies that operate at the destination — building packages with tours, transfers, accommodation, and local experiences.

  • Activity catalog — register tours, transfers, and experiences with photos, prices, and availability
  • Quotes with activities — build proposals combining accommodation + tours + add-ons in a single quote
  • Agency templates — quotes with professional visual identity and the agency logo
  • Full tracking — know when the client opened, viewed, and whether they completed checkout on the proposal
  • Down payment/deposit — set a fixed amount or percentage as a deposit to lower the purchase barrier
  • Sales pipeline — visual pipelines with conversion rates and per-agent metrics
  • Re-engagement automations — client viewed the quote but didn't close? A workflow handles the follow-up
Ilhabela Package — 3 days
Inbound
Bonete Trail
Boat Tour
Diving
Total per person
R$ 2.450
Send Quote
Travel Agency — Outbound

Sales CRM and proposal tracking for those who sell trips

For agencies that work with packages, itineraries, and consultative sales to the end traveler.

  • Visual CRM with pipelines — track every lead from first contact to closed sale
  • WhatsApp as a sales channel — serve leads via WhatsApp with all the context on screen
  • Professional quotes — build proposals with photos, activities, and prices — send them via chat
  • Automatic follow-up — workflows that remind the agent and re-engage the client
  • Campaigns with attribution — know which ad each lead came from and measure ROI
  • Integrated checkout — credit card and Payment Link right in the sent proposal
Sales Pipeline
New 2
Ana Costa
Maldives — 7 nights
Pedro Lima
Gramado — 4 nights
Proposal 1
Julia Santos
Fernando de Noronha — 5 nights
Closed 1
Carlos Mendes
Jericoacoara — 6 nights
Conversion rate 67%
Integrated solutions

Every segment runs on the same powerful foundation

Customer service, bookings, and quotes — the trio that transforms any operation.

Customer Service

WhatsApp, Instagram, and web chat unified with a smart queue and AI Copilot.
Featured

Booking Engine

Direct booking on the hotel's website with no OTA commission and a complete checkout.

Quotes

Professional quotes with view tracking and integrated payment.

Each module works on its own — but together, conversion takes off.

What's your segment?
We'll show you how DeskHotel fits.

Book a personalized demo for your type of business. We'll show you exactly how the platform solves your day-to-day pain points.

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