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Everything in one platform

CRM, multichannel customer service, quotes, automations, billing, and gamification in a single system. No more juggling 5 different tools to run your hotel.

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Unification

Customer service and CRM on the same screen

The agent sees the guest's full history without switching systems.

History of conversations, bookings, and payments on one screen
CRM with a visual pipeline and loyalty score
Internal Notes shared across the team
Zero switching between tabs or systems

When the guest sends a message on WhatsApp, the agent already sees previous bookings, quotes sent, and preferences — all on the same screen, in real time.

Maria Silva
online

Hi! I'd like to reschedule my booking

Hi Maria! I can see your booking for 04/15. Which date would you like to switch to?

Can it be 04/22?

Done! Rescheduled to 04/22. I've sent the confirmation.

Billing

Complete billing and payment management

Recurring billing across multiple cards, group billing, and automatic reconciliation.

Recurring card billing — automatic monthly charges
Installment payments across multiple cards
Group and event billing with split
Automatic reconciliation with a Payment Link right in the conversation

Payment Links sent right on WhatsApp with automatic confirmation. The guest pays by credit card and the system reconciles on its own.

Payment Link R$ 450/mo x 6 installments

Group of 12 rooms R$ 8.400 — automatic split

Deposit R$ 1.200 — instant confirmation

Intelligence

Automations and cross-referenced reports

Data from every module feeds automatic reports and smart workflows.

Real-time dashboards combining customer service, sales, and billing
Workflows that use CRM, booking, and payment data
Automatic reports with no spreadsheets to fill in
Loyalty Score based on real interactions

Reports automatically cross-reference data from every module: which channel generates the most bookings, which agent converts the most, which campaign brought the best return.

34%

Conversion

R$ 45k

Revenue

2min

Response time

9.1

NPS

Integrated modules

Everything your hotel needs, on one screen

Every DeskHotel module was designed to feed the others. The result is a seamless operation where data is never lost between steps.

Sales CRM

Visual pipelines, loyalty score, and integrated lead management.

Omnichannel Support

WhatsApp, Instagram, Web Chat, and phone in one queue.

Interactive Quotes

Quotes with photos, rates, and checkout right on WhatsApp.

Billing & Payments

Recurring billing, multiple cards, groups, and automatic reconciliation.

Visual Automations

Drag-and-drop workflows with 30+ triggers.

Gamification

Rankings, missions, and rewards to engage the team.

Separate Tools vs With DeskHotel

See what changes when everything works together.

Separate Tools	With DeskHotel
Data fragmented across 5 systems	Everything in one platform
R$ 3.000+/month on separate tools	A single plan at a lower cost
Integrations breaking every week	Zero integrations needed
Manual reports in spreadsheets	Automatic real-time dashboards
Team switching between 5 screens	One screen with full context

Frequently asked questions

Questions about the unified platform

Does DeskHotel replace all the tools I currently use?

DeskHotel unifies CRM, multichannel customer service (WhatsApp, Instagram, Web Chat), quotes, automations, billing, gamification, and reports in a single platform. You eliminate the need to hire and integrate multiple separate tools.

How much do I save compared with separate tools?

On average, hotels using separate tools spend R$ 2.000 to R$ 5.000/month combining CRM, chat, automations, and billing. DeskHotel offers all of this in a single plan at a significantly lower cost, while also eliminating integration costs.

How does migration from my current system work?

Implementation is gradual and assisted. We start by importing contacts and configuring the customer service channels, which run in parallel with your current systems. We then activate the remaining modules with dedicated support.